Pre-Sales & After-Sales Service
TUM has a complete professional Injection Molding consulting and after-sales service team.
The TUM has a professional technical team of the injection molding, we provide the solutions for developing new products or improving production to our clients. We understand the injection molding machine and the auxiliary equipment and have piled up the abundant experience of the mold trial. At the same time we sight the demand in the market and according to your situation give you suitable needs and plans. Our professional consultation service and perfect after-sales maintenance service makes every client around the world could put into production with a smooth condition, to help us create a high repurchase rate.
Provide a full range of consulting services before purchasing, to let the clients know what need
When the TUM receives the inquiries, our commissioner would give you the professional knowledge and consulting services about the injection machine and the auxiliary equipment. Besides, for providing more precise advice to your demand, we analyze your product feature, the yield of production, and the problems you faced right now to assess every aspect of your situation and give you a suitable suggestion. If you want to develop new products but lack planning for building the production line, we also very glad to help you to give you professional knowledge and technology ways to meet your needs.
Before the delivery, the TUM helps you to trial production
The TUM has a professional and well trained mechanical department to assemble the high-quality injection machines. We have a strict quality check since the very beginning from the components purchasing until the end of assembling to make sure all the single injection machines come from the TUM have outstanding performance. Besides, we also help clients to integrate the automated equipment to the injection machines to make sure every function is going well to ensure after your injection machine has delivered to your company could start operating instantly.
The TUM provides professional and instantly after-sales and warranty repair services
During the process of the operating of injection machines, the TUM could always provide the maintenance service when you are facing the problems. You can contact us to describe what the problem is and give you the correct solutions as soon as possible after our technical commissioner clarifies the problem. If your problem cannot solve by the communication we would send our technical commissioner to your company to repair the machine as soon as possible let it return to the peak condition and join the production line again.
TUM has a professional mechanical department to assemble high-quality injection machines.